Exam Name: Certified Pega Customer Service Developer 25
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience | 20% | - Composite tabs and agent interface configuration - Composite best practices - Constellation UX best practices |
| Topic 2: Reporting and Insights | 5% | - Insights creation - Operational dashboards |
| Topic 3: Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Topic 4: Application Development | 15% | - Pega Blueprint and application design - Modular Enterprise Reuse - Center-out architecture - Customer Service Constellation transition - Coexistence strategies |
| Topic 5: Channels | 20% | - Email bots and agentic channels - Pega Call configuration - Pega Digital Messaging - Pega Voice AI |
| Topic 6: Interaction Management | 20% | - Pega Knowledge Buddy and content management - Business Conditions - Customer Verification - Dialogs configuration - Agent suggestions and guidance |
| Topic 7: Data Integration | 15% | - External data integration and storage options - Entity relationships and configuration - Common Data Model |
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