Exam Name: Certified Pega Customer Service Developer 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 10% | - Service requests - Case templates and configuration - Customer Service case creation best practices |
| Topic 2: Interaction Management | 15% | - Pega Knowledge integration - Dialog configuration - Business conditions and verification |
| Topic 3: User Experience | 20% | - Composite tabs configuration - Composite UI patterns - Constellation UX best practices |
| Topic 4: Business Outcomes | 5% | - Aligning implementation with business goals |
| Topic 5: Data Integration | 15% | - Entity and relationship configuration - Common Data Model purpose and components - Storage and external data options |
| Topic 6: Channels | 15% | - Email bots and voice channels - Digital Messaging and Messaging AI - Pega Call configuration |
| Topic 7: Application Development | 15% | - Coexistence and modular reuse - Application development lifecycle - Center-out architecture |
| Topic 8: Reporting | 5% | - Dashboard configuration - Insights creation |
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