Exam Name: Certified Pega Customer Service Developer 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Automation & Intelligence | 15% | - AI services integration - Automated case processing - Decision strategies |
| Application Development | 15% | - Coexistence implementation - Application deployment strategies - Modular enterprise reuse - Center-out architecture |
| Channels | 15% | - Voice AI integration - Email bot configuration - Pega Call configuration - Digital messaging setup |
| Security & Governance | 10% | - Data privacy settings - Access control - Audit and compliance |
| Data Integration | 15% | - Entity and relationship configuration - Data storage options - External data integration - Common Data Model overview |
| User Experience | 20% | - Composite tabs configuration - Constellation UX best practices - UI customization for customer service - Composite design principles |
| Case Management | 10% | - Case template configuration - Service request behavior control - Service request creation - Case creation best practices |
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