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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) An ice-breaker asking participants what kind of music they play at their desk.
B) A huddle about the participants' favorite remote work tips.
C) A poll asking participants if they prefer Slack, Teams or email.
D) A multiple-choice knowledge check question about the benefits of threads.

2. Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

A) Hidden
B) Invite only
C) Open
D) By Request

3. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
B) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
C) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
D) Speak to the client's technical architect and encourage them to turn on app approval across the organization.

4. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Assign employees to monitor help channels and answer users' questions.
B) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
C) Create various help channels in Slack for users to submit their requests.
D) Communicate an immediate response timeline to ensure user requests are attended to.

5. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

Solutions: