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Apple OS X Support Essentials 10.9 Sample Questions:

1. OS X software updates can be downloaded from the AppleSupport website using any modern web browser. Updatestake the form of installation packages that are installed viathe Installer application.

A) What four methods can be used to eject a volume or disk from the Finder?
B) Which applications are used to manually acquire and install OS X software updates?
C) How can you prevent a user from installing software updates?
D) Which items aren't loaded when OS X Safe Boots?

2. Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.

A) What Wi-Fi authentication protocols are supported by OS X?
B) What backup destination disks does Time Machine support?
C) What application is used to manage keychain settings?
D) What's used to identify a Wi-Fi network?

3. What happens during user logout?

A) Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.
B) During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
C) During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
D) At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.

4. Review the screenshot of part of a Network Utility window, and then answer the question below.
Which statement accurately interprets the Network Utility Lookup results shown above?

A) The DNS server for mainserver.pretendco.com is pretendco.com.
B) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
C) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
D) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.

5. If it appears that all configured printers are having problems, what's a potential quick fix?

A) If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
B) If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.
C) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

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