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Apple OS X Support Essentials 10.9 Sample Questions:

1. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
B) How can you ensure that previously deleted items are securely erased?
C) How can you prevent a user from installing software updates?
D) How can you select a new printer driver for a configured printer?

2. Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.

A) What's the best source for acquiring printer drivers for OS X?
B) What's the primary interface for configuring network service applications?
C) What's the relationship between clients and servers as it relates to network service access?
D) What's target disk mode and how is it engaged?

3. In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder?(Select 2)

A) AFP
B) WebDAV
C) SMB
D) DFS
E) FTP

4. What are the four erase options available in Disk Utility? How are they all different?

A) Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
B) Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder
C) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
D) The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment

5. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

A) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
B) In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
C) Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
D) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.

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