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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Virtual team members generally report greater satisfaction with the group interaction process.
B) Verbal and nonverbal communication cues are easier to understand within a virtual team.
C) The greater opportunity for interaction helps increase rapport.
D) People can work together who might otherwise not be able to collaborate on a work task.

2. How can an organization transmit its culture to its employees?

A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Physically isolate the group
C) Establish more rigid roles for group members
D) Make the group larger

4. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) Prosperity
B) Autonomy and self-reliance
C) Economic
D) World peace

5. When is organizational culture a liability?

A) When the culture includes shared values on organizational goals.
B) When the organizational culture reduces ambiguity for employees.
C) When core values are shared by different departments within the organization.
D) When a strong organizational culture limits diversity within the organization.

Solutions: