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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

A) Partner with Salesforce account executives to complete discovery.
B) Develop the project plan and finalize the release date.
C) Schedule a meeting with stakeholders and create a journey map.

2. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Tell the truth in difficult situations.
B) Focus on the task at hand instead of on individual team members.
C) Avoid exposing one's own mistakes to the team.

3. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, writing user stories, implementing solutions,Testing solutions
B) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
C) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions

4. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

A) Use case
B) Change management
C) Gap analysis

5. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

A) Create a new page layout for the phone.
B) Confirm steps to reproduce the issue.
C) Use performance analyzer to view the assessment.

Solutions: