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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What should the partner do when it receives a message from a customer end user?

A) Recommend to the end user to wait for the next SAP release.
B) Undertake the support level 1 and 2 tasks of primary support services.
C) Forward the message to SAP and advise the end-user of the current situation.

2. You receive a customer message where several issues are reported. What will be your next step?

A) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Ask your colleagues for processing this message.
D) Kindly ask the customer to separate the issues, that is, create one message for each issue.

3. Which one of the following statements about the return code is true? (Choose two)

A) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
B) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
C) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
D) A return code can only have one value at a certain time.

4. Which tool analyzes program terminations? (Choose two)

A) Data Dictionary (SE11)
B) ABAP Editor (SE38)
C) System Log (SM21)
D) Dump Analysis (ST22)

5. How can you get message updates from SAP? (Choose two)

A) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
B) Via e-mail
C) Via SAP Service Marketplace
D) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change

Solutions: