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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.

A) Moment-sets
B) Branding
C) QR codes
D) Workflow assignments

2. You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.

A) It is possible by adding a business rule in the admin app
B) Its not possible
C) It's only possible with a paid feature request at SAP

3. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
B) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
C) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
D) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'

4. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.

A) Android
B) Blackberry
C) Windows Mobile
D) Windows-Desktop
E) IOS

5. What is the recommended browser for the screen configuration tool? Choose the correct answer.

A) Microsoft Edge
B) Internet Explorer
C) Firefox
D) Google Chrome

Solutions: