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SAP C_C4HCBU1808 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Commerce Cloud Fundamentals- Business User Roles and Navigation
  • 1. Backoffice navigation and personalization
    • 2. User roles and permissions in Commerce Cloud
      - Architecture Overview
      • 1. SAP Commerce Cloud system architecture and components
        • 2. Cloud deployment concepts and environments
          Topic 2: Marketing and Promotions- Personalization
          • 1. Targeting and segmentation concepts
            • 2. Content personalization rules
              - Promotion Management
              • 1. Coupons and discount rules
                • 2. Creating and managing promotions
                  Topic 3: Merchandising and Storefront Management- Search and Navigation
                  • 1. Faceted search configuration
                    • 2. Search result optimization
                      - Assortments and Categories
                      • 1. Product placement and merchandising rules
                        • 2. Category structure and navigation
                          Topic 4: Product Content Management- Product Data Modeling
                          • 1. Products, variants, and classifications
                            • 2. Catalog management and versions
                              - Product Information Management (PIM)
                              • 1. Data imports and synchronization
                                • 2. Managing product attributes and media
                                  Topic 5: Customer and Order Management- Order Lifecycle
                                  • 1. Returns and refunds handling
                                    • 2. Order creation and processing
                                      - Customer Management
                                      • 1. Customer accounts and profiles
                                        • 2. Customer service operations in Backoffice

                                          SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

                                          Question 1

                                          What catalog versions are provided out-of-the-box for each catalog in SAP Commerce?

                                          A. One staged catalog version and one online catalog version
                                          B. Multiple staged catalog versions and one online catalog version
                                          C. Multiple staged catalog versions and multiple online catalog versions
                                          D. One staged catalog version and multiple online catalog versions


                                          Question 2

                                          What does the fraud detection module provide out-of-the-box? (2)

                                          A. Essential fraud checks conducted by the internal fraud service
                                          B. If an order is identified as fraud, it is rejected automatically and marked as cancelled
                                          C. A sample/mockup implementation based on a fraud symptom detection
                                          D. A storefront interface for customers to see the reason that their order is judged fraudulent


                                          Question 3

                                          Which integrations are supported out-of-the-box by SAP Commerce? (2)

                                          A. SAP Synchronous Order Management
                                          B. SAP Address Validation
                                          C. LDAP Integration
                                          D. SAP Product Lifecycle Management


                                          Question 4

                                          Why do you create multiple search profiles? (2)

                                          A. To personalize Search Engine Optimization (SEO) settings for different parts of a website
                                          B. To personalize search box configurations
                                          C. To personalize search results for different target groups
                                          D. To personalize facets for different categories


                                          Question 5

                                          How do you add a property to a set of products? (2)

                                          A. Create a sub type of the product item type and include the new required property
                                          B. Create a new classification category and feature, and assign it to a catalog category
                                          C. Create a new catalog version and include all products with the new required property
                                          D. Create a new facet and include the new required property


                                          Solutions:

                                          Question 1
                                          Answer: C
                                          Question 2
                                          Answer: B,C
                                          Question 3
                                          Answer: A,C
                                          Question 4
                                          Answer: B,C
                                          Question 5
                                          Answer: B,C

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