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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A) The Auto Build product disposition links is not selected.
B) The client has not refreshed the incident in the incident workspace.
C) The incident workspace does not have a filter workspace rule assigned.
D) Your customer's agents must log out and log back in.
E) The enable product disposition linking is not selected.

2. Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?

A) Receipt messages shouldn't be sent.
B) All emails sent must be in HTML format.
C) All emails sent must contain the response of the agent and not the customer's thread.
D) All emails sent must have the incident reference number at the beginning of the subject.
E) Incident messages shouldn't be sent.

3. Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

A) Schedule a survey to run on a daily basis.
B) Create a report of survey responses.
C) Create a new queue for unhappy customers.
D) Create a broadcast survey.
E) Create a transactional survey.
F) Set an incident business rule to send the survey when an incident is closed.
G) Assign score to the survey questions and set the status field based on the values of the responses.

4. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 8
B) 3
C) 6
D) 5
E) 1

5. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option D
B) Option A
C) Option B
D) Option C

Solutions: