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Nokia SDM Certification - CARE Sample Questions:

1. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
B) Product Managers define the need based on sales plans and product roadmaps.
C) Product Lines provide the information based on product roadmaps and expected service activities.
D) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.

2. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A) Negotiate the prices with the customer.
B) Ensure the Care Contract re-negotiations are initiated in a timely fashion.
C) Write the Care Contract document.
D) Agree the prices internally.

3. What characterizes good forecasting?

A) All resources are forecast as one monthly total, to keep the process simple and efficient.
B) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) It is done independently by the Controller who then gets the financial parameters exactly right.

4. According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A) T - 3 months.
B) As soon as prepared.
C) T - 6 months.
D) T - 4 months.

5. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) F&C and the CT must be involved.
B) Legal and NOLS support is required to set up a separate agreement.
C) This can be done by the Care Program Manager alone.
D) This is an administrative task handled by NOLS support.

Solutions: