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ITIL ITIL-4-Transition Exam Syllabus Topics:
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ITIL 4 Managing Professional Transition Sample Questions:
Which practice needs the right culture to be embedded across the entire organization?
- A. Continual improvement
- B. Service request management
- C. Change enablement
- D. Service level management
Correct Answer: A 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?
- A. Omnichannel management
- B. Service interaction method
- C. Benefits dependency network
- D. Service level management
Correct Answer: A 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant
- A. 2 and 3
- B. 3 and 4
- C. 1 and 2
- D. 1 and 4
Correct Answer: D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which describes the customer journey?
- A. The actions that the service provider takes to attract new customers
- B. The experience the service user gets from the service provider
- C. The end-to-end experience customers have with service providers
- D. The actions that the user undertakes to be able to use the service
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which describes an unresolved problem that has been already analysed?
- A. An incident
- B. A workaround
- C. A known error
- D. A risk
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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