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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Knowledge management
C) Release and deployment management
D) Service level management

2. What is the act of transforming resources and capabilities into valuable service better known as?

A) Service support
B) Incident management
C) Service management
D) Resource management

3. What are the categories of event described in the UIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, warning, exception
D) Informational, scheduled, normal

4. Which one of the following functions would be responsible for the management of a data centre?

A) Technical management
B) Facilities management
C) Service desk
D) Application management

5. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Any change that the organization believes could benefit
B) Only changes that introduce new services
C) It is mandatory that all changes are subject to design coordination activity
D) Only changes to business critical systems

Solutions: