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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which question is best used to qualify a Systems Management opportunity?

A) How often does one team work on a problem and then realize another team worked on the same issue?
B) Are you looking to adapt to new initiatives like Cloud Computing?
C) How often do customers complain about an application response time?
D) How do you handle Quality Assurance test management?

2. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
D) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)

3. How does HP address customer business challenges through BSM Solutions? (Select three.)

A) HP reduces duplication of effort to optimize labor and cost for IT operations.
B) HP maintains a fourth quadrant rating above our competition from Gartner Group.
C) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
D) HP improves Service Level agreements through aggregate time resolution.
E) HP achieves operational excellence by managing dynamic business services.
F) HP aligns the business objectives in parallel with the IT organizational hierarchy.

4. What is the most correct value proposition for HP Software's BSM Systems Management Solution?

A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D) It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.

5. What is the most correct value proposition for HP Software's BSM Solution?

A) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
D) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.

Solutions: