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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How much employee productivity is lost to device downtime due to failure or damage?
B) How do you deal with hardware support when employees are working remotely?
C) What does the company's roadmap for growth over the next ten years look like?
D) What percentage of your budget is allocated to new hardware acquisition?
E) How do you decide when to acquire or retire the company's personal systems?
F) Do you currently have a security strategy in place for your PCs and other devices?

2. What is included in HP Active Care? (Select two.)

A) Availability for one or two years
B) Coverage of non-HP devices
C) Defective Media Retention in every option
D) No-cost replacement parts
E) Next business day onsite support

3. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)

A) Employees are less productive due to maintenance issues.
B) Changing trends have had a negative impact on business performance.
C) Customer needs to focus on CapEx rather than OpEx.
D) Customer is facing increased cyberthreats.
E) Customer is not set up for remote working

4. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

A) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
B) All Partners can resell HP Lifecycle Services as transactional upfront payments
C) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
D) All Partners can sell HP Lifecycle Services contractually.
E) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.

Solutions: