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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Identifying things your customer's employees say they're missing in their IT support today
B) Asking leading questions to understand your customers' pain points
C) Assuming all customers need the same set of blueprints to get them where they need to go
D) Actively listening and taking notes
E) Focusing only on asking questions related to services solutions since hardware is separate

2. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
B) The partner must install the HP software on all HP and non-HP customer devices.
C) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
D) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

3. Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A) Limits support for employees in hybrid work environments
B) Minimizes the partners' scale and reach to better focus on end-user support
C) Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
D) Provides reactive identification and resolution of hardware health issues
E) Helps enhance your profits by increasing your margin when selling HP devices

Solutions: