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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing and Contact Center Configuration | 25% | - Queue Management
|
| Topic 2: Telephony and Infrastructure | 25% | - Number Management
|
| Topic 3: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 4: Organization Setup and Administration | 20% | - Initial Configuration
|
| Topic 5: Architect and Automation | 15% | - Flow Design
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
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Which feature is used to share a document of size 1 GB size through chat?
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How many types of Genesys Cloud Contact Center Licenses are available?
A. 2
B. 4
C. 3
D. 5
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,B | Question 5 Answer: C |
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