Exam Name: BCS Professional Certificate in Stakeholder Engagement
Certification Provider: BCS
Corresponding Certification: BCS Other Certification
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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Conflict | 5% | - Thomas-Kilmann conflict modes - Turning conflict into positive outcomes - Causes and types of conflict - Conflict resolution strategies |
| Topic 2: Negotiating with Stakeholders | 10% | - Preparation and negotiation tactics - Reaching agreement and commitment - Principled negotiation approach - Integrative vs distributive negotiation |
| Topic 3: Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Barriers to effective communication - Communication process and models - Adapting communication style |
| Topic 4: Creative Problem Solving | 10% | - Creative thinking process - Idea generation techniques - Barriers to creativity - Evaluating and selecting solutions |
| Topic 5: Managing Expectations | 10% | - Transparency and honesty - Managing changes and scope creep - Monitoring and reviewing expectations - Setting realistic expectations |
| Topic 6: Understanding Stakeholders | 15% | - Analysing and prioritising stakeholders - RACI analysis - Identifying stakeholders - Stakeholder engagement strategy and planning |
| Topic 7: Facilitated Workshops | 15% | - Visualisation and elicitation techniques - Facilitation techniques and roles - Purpose and benefits of workshops - Planning and preparing workshops |
| Topic 8: Working with Stakeholder Groups | 15% | - Roles and responsibilities in groups - Group formation and development (Tuckman model) - Influencing and motivating groups - Managing group dynamics |
| Topic 9: Building and Maintaining Rapport | 10% | - Cultural and equality considerations - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques - Nature and importance of rapport |
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