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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What arc three advantages of the Audit Server? (Choose three.)

A) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
B) auditing to a single field level
C) unlimited database entries
D) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
E) the ability to schedule delayed saves during maintenance hours
F) the ability to rollback the CM administration

2. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The web service userpassword was not configured correctly.
B) The databaseusername was not configured correctly.
C) The CallRecorded wasnot added to the location.
D) The database passwordwas notentered correctly.

3. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) 6.2_lic.xml
B) license.lic
C) license.xml
D) acccm_6.2.lic

4. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Provisioning server.
B) Restart the Import service.
C) Restart the Synchronizerservice.
D) Restart theLicensingserver.

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) CM Extensions Management
B) Interactive Voice Response (IVR) Self-Service
C) Call Flow Management
D) Visual Phone

Solutions: