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Avaya 3000-3 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Troubleshooting10%- Common issue resolution
- Performance verification
- Fault diagnosis and monitoring
Topic 2: Infrastructure Data Gathering15%- Existing PBX, dial plan, and telecom infrastructure
- Data network assessment and integration needs
- Customer productivity and business requirements
Topic 3: Telephony & Messaging Applications15%- Meet-me conferencing and CCR reporting
- VoiceMail Pro and auto attendant
- One-X Portal and user applications
Topic 4: Solution Design & Architecture20%- IP Office platform selection and sizing
- Small Community Network (SCN) design
- Site topology, scalability, and capacity planning
Topic 5: Implementation & Configuration25%- System setup, user and extension configuration
- Licensing and feature activation
- Call routing, ARS, trunk configuration
Topic 6: IP Office Hardware & Components15%- Interface cards and endpoint support
- Power options and hardware compatibility
- Control units and expansion modules

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D. ''Agent1''cannot be used as a name for a CCR agent.


Question 2

The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A. Condition Action
B. Database Action
C. Configuration Action
D. Miscellaneous Action


Question 3

A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Voicemail Pro with UMS
B. Message Manager
C. Voicemail Pro with IMS
D. Unified Messaging
E. Outcalling


Question 4

What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A. Auto attendant WAVE file
B. IP Office and VoiceMail Pro traces
C. IP Office configuration file and VoiceMail Pro call flow
D. Network packet sniff from the IP Office port
E. Line circuit ID


Question 5

A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A. The registry key is a string containing the name of the share.
B. The Workgroup name must be in each server.
C. VoiceMail Pro must be part of the domain.
D. IP Office must be in a SCN.


Solutions:

Question 1
Answer: A
Question 2
Answer: B
Question 3
Answer: A
Question 4
Answer: B,C
Question 5
Answer: A

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