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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A) When the goal is to streamline customer support processes and improve response times
B) When the main objective is to enhance data security and compliance measures
C) When the focus is on optimizing marketing campaigns and strategies

2. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A) Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
B) Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
C) Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

3. Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

A) Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.
B) From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.
C) Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

4. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A) Action Triggers
B) Instructions
C) Output Types

5. Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?

A) Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
B) Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.
C) Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.

Solutions: