Exam Name: Certified Implementation Specialist-Human Resources
Certification Provider: ServiceNow
Corresponding Certification: Human Resources Implementation
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
Prerequisites of CIS-HR Exam
Being CIS-SP certified is not a prerequisite for the CIS-HR exam.
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- Check out what benefits CIS professionals have enjoyed by becoming CIS-HR certified.
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- As a ServiceNow Certified Consultant, you will be able to earn additional revenue by earning professional and continuing education credit and advancing your career.
- Improve your professional standing in the market by becoming a CIS-HRC certified consultant.
- Help ServiceNow grow their local market by proposing and selling ServiceNow technology.
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ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HR Case Management | 25% | - Case Templates and Quick Actions - HR Case Metrics and Reporting - HR Case Lifecycle - HR Case Creation and Assignment |
| Core Configuration | 30% | - Virtual Agent for HR - HR Service Administration - HR Service Catalog Configuration - HR Document Generation |
| Designer Integration | 25% | - Integration with HCM Systems - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions |
| Employee Record Management | 20% | - Employee Documents and Signatures - Employee Data Model - Employee Service Center - Onboarding/Offboarding Processes |
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