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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.
What is a key consideration when migrating Calculation Matrices and Procedures?

A) Looping procedures cannot be migrated as expression sets.
B) Procedures can be migrated without considerations.
C) Matrices can be migrated with minimal considerations.
D) Matrices can be migrated without considerations.

2. Which two functions can be performed by DataRaptors?
Choose 2 answers

A) Read and write data to external systems
B) Combine requests into a single response
C) Transform data
D) Read and write data to Salesforce

3. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with multiple card filters
C) Using a single FlexCard with three states
D) Using three FlexCards

4. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A) Provide keystroke commands for data entry
B) Provide user help text
C) Prefill data for users when possible
D) Replicate existing processes as-is
E) Divide complex processes into sections

5. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A) State
B) Conditional View
C) Styling
D) Flyouts

Solutions: