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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Service an repair
B) Service request management
C) Knowledge Base
D) Communication for customer care

2. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Export data to local file
B) Realign territory data
C) Upload data from the template file
D) Align data fields with input fields
E) Find and fix errors in the data file

3. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Invoicing method
B) Processing type
C) Coverage indicator
D) Scheduling relevant

4. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Currency conversion rates
B) Opportunities
C) Social media profiles
D) Service requests
E) Recent orders

5. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Business role
B) Approval process
C) Business configuration
D) Work center view
E) Code list restriction

Solutions: