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Peoplecert ITIL V3 Foundation Sample Questions:

1. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Manage an activity
B) Be kept up to date on the progress of an activity
C) Tell others about the progress of an activity
D) Perform an activity

2. Which Service Design process makes the most use of data supplied by Demand Management?

A) Capacity Management
B) IT Service Continuity Management
C) Service Level Management
D) Service Catalogue Management

3. Which of the following is the CORRECT definition of a Release Unit?

A) The team of people responsible for implementing a release
B) A function described within Service Transition
C) A measurement of cost
D) The portion of a service or IT infrastructure that is normally released together

4. When should tests for a new service be designed?

A) As part of Service Transition
B) After the service has been designed, before the service is handed over to Service Transition
C) At the same time as the service is designed
D) Before the service is designed

5. Access Management is closely related to which other processes?

A) Availability Management only
B) Information Security Management and 3rd line support
C) Information Security Management only
D) Information Security Management and Availability Management

Solutions: