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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Send a notification to the executive team that the report is available.
B) Create a schedule record for the report.
C) Create a dashboard for the report.
D) Set up staff accounts for the executive team.
E) Upgrade the permissions for the report toinclude the executive team.
F) Create andadd the distribution list to the schedule.

2. Which setup sequence is usedto give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Navigation set > Profile > Staff Account
C) Profile > Navigation set > Staff Account
D) None. No sequence is required.

3. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Incident thread fields
B) Conditional fields
C) Custom fields
D) Merge fields

4. Which two statements are true about mailboxes?

A) Techmail isresponsible for pulling emails from single or multiple mailboxes.
B) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
C) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

5. Which six actions can have a null value?

A) Set SLAs
B) Set Agent
C) Set Mailbox
D) Set Status
E) Set Category
F) Set Queue
G) Set Disposition
H) Set Assigned
I) Set Product
J) Set Fields

Solutions: