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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which lifecycle stage defines how value is created and delivered?

A) Continual service improvement
B) Service operation
C) Service design
D) Service strategy

2. Which of the following service desk organizational structures are described in service operation?
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun

A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

3. Access management is closely related to which other process?

A) Information security management
B) Change management
C) 3rd line support
D) Capacity management only

4. Which statement about the known error database (KEDB) is CORRECT?

A) It is a part of the configuration management database (CMDB) and contains workarounds
B) It is maintained by problem management andis used by the service desk to help resolve incidents
C) It is maintained by incident management and contains solutions to be implemented by problem management
D) It is maintained by the service desk and updated with the details of each new incident

5. Which one of the following is an objective of service catalogue management?

A) Ensuring that the service catalogue is made available to those approved to access it
B) Negotiating and agreeing operational level agreements
C) Negotiating and agreeing service level agreement
D) Only ensuring that adequate technical resources are available

Solutions: