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Career Path

The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.

ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.

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ITILSC-SOA Test Details

The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam

PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.

EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Demand Management- Demand Analysis
  • 1. Service Packages
  • 2. Demand Modeling
  • 3. Patterns of Business Activity
  • 4. User Profiles
Service Level Management- Service Agreements
  • 1. Operational Level Agreements
  • 2. Service Level Agreements
  • 3. Underpinning Contracts
  • 4. Service Level Requirements
- Performance Management
  • 1. Service Reviews
  • 2. Service Improvement Plans
  • 3. Service Reporting
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Implementation Challenges
  • 2. Technology Architecture
  • 3. Supporting Tools
  • 4. Critical Success Factors and Risks
- Roles and Responsibilities
  • 1. Process Owner
  • 2. Process Practitioner
  • 3. Service Owner
  • 4. Process Manager
Financial Management for IT Services- Financial Processes
  • 1. Budgeting
  • 2. Accounting
  • 3. Charging
  • 4. Cost Models
  • 5. ROI and Value Analysis
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Strategy Management for IT Services
  • 3. Business Case and ROI
- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Utility and Warranty
  • 3. Business Value
Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Supplier Categorization
  • 3. Supplier and Contract Database
  • 4. Contract Management
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Catalogue Relationship
  • 3. Service Pipeline
Business Relationship Management- Customer and Business Relationships
  • 1. Customer Requirements
  • 2. Stakeholder Communication
  • 3. Business Value Realization
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Catalogue Interfaces
  • 2. Business Service Catalogue
  • 3. Technical Service Catalogue

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