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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 1400
B) ISO 9001
C) ISO 9000
D) ISO 9002

2. Which capacity planning measurement tells how much capacity a company is using?

A) Capacity utilization
B) Effective capacity
C) Design capacity
D) Capacity focus

3. Which two factors affect a service location decision? Choose 2 answers

A) Warehouse storage
B) Proximity to customers
C) Quality-of-life issues
D) Closeness to manufacturing facilities

4. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to parks
B) Proximity to a community center
C) Proximity to labor
D) Proximity to customers

5. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To control the production department
B) To identify new product demand
C) To manage the demand for promised deliveries
D) To create demand for promised deliveries

Solutions: