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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A desktop technician is mapping a remote Windows share \\WinNAS\shared as local drive Z:. Which command should the technician run?

A) sfc /offwindir 3: \WinNAS\shared
B) nslookup -opt 3: \WinNAS\shared
C) chkdsk /R 2: \WinNAS\shared
D) net use 3: \WinNAS\shared

2. A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

A) Process Explorer
B) Internet Options
C) Task Manager
D) Event Viewer

3. A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software in order to remove a detected threat. The user has been clicking the " X " button but the window keeps reappearing. The pop-up includes an " OK " button to install the update. What should the user do next?

A) Run System File Checker
B) Reinstall the Windows Operating System
C) Click the " OK " button to install the update
D) Verify the current status and settings of protection measures

4. A technician is troubleshooting the reason that an application is down. The technician verifies that a service that was running has unexpectedly stopped. The technician tries to manually start the service, but it fails to start. Which of the following is the cause of this issue?

A) The service account needs administrative rights.
B) The service account is locked out.
C) The service should be set to run under the system account.
D) The service is set to automatically start.

5. A user reports a critical application issue. The user tells the technician that a former IT employee previously resolved this same issue. Which of the following steps should the technician take first?

A) Escalate the issue to the software manufacturer to develop a patch.
B) Consult the technician who previously solved the issue.
C) Review the ticketing system for details related to the prior occurrence.
D) Open a case to document the issue and progress until the issue is resolved.

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