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Avaya Midsize Solution Design Sample Questions:

1. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A) A Video Collaboration Solution for IP Office XT endpoint with embedded server
B) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
C) One MCU9 License for each board room and one XT5000 endpoint In each board room
D) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360

2. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Button programming
B) Modify their personal directory.
C) Correct their personal entry in the system directory.
D) Create personal short codes.

3. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A) Agent Dashboards
B) Custom reports
C) Realtime
D) Recording Library

4. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Administration database
B) The Contact Center Multimedia database
C) The Contact Center Manager Server database
D) The Communication Control Toolkit database

5. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A) it adds Outlook access to the one-X Portal desktop.
B) it adds a subset of one-X Portal functionality to the Outlook window.
C) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
D) It adds Avaya IX Workplace Client functionality to the Outlook window.

Solutions: