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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use the Manager application to shutdown the card before removing the SD card.
B) Use system Monitor to shutdown the card before removing the SD card.
C) Pull out the card; special shutdown is not required.
D) Dial the shutdown short code to shutdown the card before removing the SD card.

2. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

A) 4612
B) 4620
C) 4602
D) 1616

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD via VM Pro Campaign Manager and a campaign database
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD to distributed Hunt Groups and one-X Portal Call Accounting

4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) CCR
B) Voicemail Pro
C) ContactStore
D) IIS
E) One-X Portal

5. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Tromboned calls
C) Oversubscribed VMPro ports
D) Oversubscribed voice Mail storage

Solutions: